SLAs & Maintenance
ICC-DMCC is a trusted provider of SLAs and maintenance services in the Fintech industry for financial services. We understand the critical importance of maintaining systems and infrastructure in a highly competitive and rapidly changing industry. As such, we offer a comprehensive suite of services that are designed to ensure the smooth and uninterrupted operation of our clients’ systems. Our team of experienced professionals possesses deep knowledge of the latest technologies, including Artificial intelligent, machine learning, cloud management and the likes. We leverage this knowledge to provide exceptional maintenance and support services to our clients.
We understand the importance of digital transformation in the Fintech industry and are committed to helping our clients stay ahead of the curve. Our services are designed to help our clients revolutionize the banking experience, including the implementation of advanced technology that streamline operations and drive innovation.
At ICC-DMCC, we take pride in providing the highest level of service and support to our clients, helping them achieve their business objectives and stay ahead of the competition in the Fintech industry.
Our Partners
Backbase is on a mission to re-architect banking around the customer. We created the Backbase Engagement Banking Platform – a unified platform with the customer at the center. From customer onboarding to customer servicing, customer loyalty, and loan origination, we help financial institutions surpass expectations in every phase of the customer lifecycle. Notable companies include the GCC-based Saudi National Bank, Banque Saudi Fransi, Al Bilad, National Bank of Bahrain, and ILA, as well as international companies like Lloyds Banking Group, BKS Bank, and HSBC.
Thought Machine has developed the foundations of modern banking with its cloud-native core banking and payments technology. Its cloud-native core banking platform, Vault Core, is trusted by leading banks and financial institutions worldwide, including JP Morgan, Lloyds Banking Group, Intesa Sanpaolo, ING Bank Śląski, Standard Chartered, SEB, Lunar, Atom bank, Curve, and more.